Privacy Policy

rayartsupply ("rayartsupply," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, submit an inquiry, request a catalog, discuss OEM or private label projects, or communicate with us about our wooden home decor products.

Our website is designed primarily for B2B buyers, distributors, retailers, private label brands, e-commerce sellers, and sourcing teams interested in products such as easel picture frames, flower display stands, shadow box frames, and wooden storage accessories.

Information We Collect

We may collect the following types of information:

• Contact information, such as your name, company name, email address, phone number, country or region.
• Business inquiry information, such as product interests, order requirements, OEM requests, packaging needs, sample requests, target market, and message content.
• Technical information, such as IP address, browser type, device information, pages visited, referring pages, and website usage data.
• Communication records, including emails, form submissions, and related business correspondence.

We do not intentionally collect sensitive personal information through this website.

How We Use Your Information

We use the information we collect to:

• Respond to product inquiries and business requests.
• Provide quotations, catalogs, product information, and sample support.
• Evaluate OEM, private label, packaging, or bulk sourcing requirements.
• Improve our website, product pages, content, and customer experience.
• Communicate with you about relevant products, services, or business opportunities.
• Maintain website security, prevent misuse, and troubleshoot technical issues.
• Comply with applicable legal, tax, customs, and business record obligations.

Cookies and Analytics

Our website may use cookies or similar technologies to understand website traffic, improve page performance, remember preferences, and measure how visitors interact with our content.

You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

If we use analytics tools such as Google Analytics or similar services, these tools may collect aggregated usage data to help us improve website content and performance.

How We Share Information

We do not sell your personal information.

We may share necessary information with:

• Internal sales, sourcing, production, or customer service teams.
• Service providers that help us operate the website, email systems, hosting, analytics, or business tools.
• Logistics, customs, payment, or compliance partners when needed for confirmed business transactions.
• Authorities or third parties when required by law or to protect our legal rights.

We require service providers to use personal information only for the purposes related to the services they provide to us.

International Data Transfers

Because we serve international B2B customers, your information may be processed in countries or regions outside your own. When this happens, we take reasonable steps to protect your information in accordance with this Privacy Policy and applicable laws.

Data Retention

We keep personal information only for as long as necessary for business communication, quotation follow-up, order support, legal compliance, dispute resolution, and recordkeeping.

Inquiry and communication records may be retained for a reasonable period because B2B sourcing projects, OEM discussions, and repeat purchasing decisions often continue over time.

Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email system, or internet transmission is completely secure. Please avoid submitting confidential technical files, payment information, or sensitive personal data through general website forms unless specifically requested through a secure channel.

Your Rights and Choices

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of your personal information.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications.

To exercise your rights, please contact us using the details below.

Marketing Communications

If you contact us or submit a business inquiry, we may follow up with relevant product or sourcing information. You may ask us to stop sending marketing or promotional messages at any time.

We will still be able to send necessary business communications related to active inquiries, quotations, orders, samples, or service requests.

Children's Privacy

Our website is intended for business users and is not directed to children. We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites, platforms, or resources. We are not responsible for the privacy practices, content, or security of those third-party websites.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations, technologies, or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us: